Policies & FAQ's
At Silk & Co, we are committed to creating a seamless and supportive experience for every client. To help ensure clarity and consistency, we’ve outlined our most commonly asked questions and important policies below. Whether you’re booking your first appointment or are a returning guest, this page is designed to provide everything you need to know — from appointment guidelines and cancellation policies to prepaid service terms and treatment prep. We encourage all clients to review this information before their visit so you can feel confident and prepared every step of the way.
Cancellation Policy
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Less than a 24 hour notice will result in a charge equal to 50% of the reserved service amount.
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“No Shows” will be charged 100% of the reserved service amount.
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Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
If you are a client on a membership - please see Membership Terms and Conditions for your cancellation policy.
Membership Terms & Conditions
If you are a member on any of our memberships - here is our terms and conditions you'll sign in order to join memberships. Click here.
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Prepaid Medications Policy
Please read this if you are pre-purchasing any medications. Click here.